Bitfocus is upgrading Clarity Human Services to a new authentication platform called Auth0. This upgrade modernizes our security foundation to better protect sensitive client data and changes how you log into your account. For more details check out this Help Desk article: Auth0 for Clarity Human Services: Toolkit.
To ensure your team is prepared, this transition will happen in two distinct phases.
We recommend that you use the training site launch to familiarize yourself with the new authentication process before it hits the live site.
To ensure you aren't locked out of the live site on launch day, please verify your account settings and coordinate with your agency’s internal IT department:
On July 28th, every staff user will be required to enroll in Multi-Factor Authentication (MFA) during their very first login. Depending on the method you choose, make sure you have one of the following ready:
MFA is a mandatory layer for all users on the new platform to stay compliant with modern data security standards. You will not be able to bypass enrollment on July 28th. When you navigate to the live Clarity site on launch day, your sign-in experience will look different:
To prevent you from having to complete the MFA step every single time you sign in, the new login screen includes a "Remember this device" checkbox.
If you experience issues during the setup process on July 28th:
For more details check out this Help Center article: Auth0 for Clarity Human Services: Toolkit
We're releasing updates every week! A summary of every new feature and system update will be added to our comprehensive article: Clarity Human Services: June 2026 Feature Updates. Each entry includes links to updated documentation so you can dive deep into the technical details.
Please note the following schedule for your sites:
Update included in our June release schedule:
Want additional resources to understand these updates?
Users must attend an ACT training before they gain assessors access in the HMIS.
The Monthly Assessor Credential Training is hosted virtually every month. Come prepared to participate in a Coordinated Entry Assessor Onboarding Training that will cover an overview of the system, housing types, service match, documentation, and nomination process, followed by an HMIS demo on your basic assessor workflow.
As the Technical Administrator (Agency Lead) and/or CE Trainer for your agency, please join us to stay apprised of all the HMIS happenings within your community! Friendly reminder that attendance at this meeting is required. Security Officers are asked to join us for this July meeting to hear specific reminders about their role.
| Melissa Nicholson | Lauryn Searles |
| Team Manager | Deputy Project Administrator |